GREAT SERVICE AND HONESTY!
On the way from Vegas to Mexico in the middle of August my A/C started acting up....very little air flow and not bowing very cold air. After making a stop at Honda and being told $135 and 3-5 hours to diagnose and repair, I called and spoke with Cory on the phone. He was exceptionally polite and helpful. We headed over expecting a somewhat shorter 2-3 hour wait and anticipating a failing blower motor.
Because we were "tourists" and had no place to go, they actually had my car in to be diagnosed in less than half an hour! Here's where the story gets really good. We were at their mercy really...middle of the desert, hundreds of miles from either home or our destination, no tools to work on it ourselves, and no a/c in 106 degree weather. The advisor, Wayne, comes in and tells us it looks like the unit was just frozen over. Says it's common for some reason on long drives in high heat when the humidity level is relatively high. After sitting with the engine off for 30 minutes or so everything defrosted and was working perfectly! The best part...no charge! My car is 12 years old and honestly we wouldn't have blinked twice if something was broken. Kudos to this team for their exceptional service and honesty!