I've had hit and miss experiences with this store. While the sales staff is always friendly, they aren't always available to help. I'm not sure if it's an understaffing issue, a sales management issue, or just plain lack of sales and multi-tasking abilities?
I drove to this SA store from downtown Phoenix specifically to do a deal today. I brought with me a guitar that I was interested in trading in. Went through the usual check-in process at the door and ventured into the guitar area. I approached the counter and told one of the "busy" sales guys that I was there to look at a particular guitar AND that I had one of my guitars with me to use as a trade. Now, one would think that if someone came into an establishment showing all the buying signals that I was emitting, someone would show some interest in helping me. Nope...not the slightest. I stood around looking and playing the guitar I was there to buy and still no one came over. I had some questions about the prices and other things and yet not one of the three sales guys who were on the floor gave me the time of day.
I was literally walking around the floor with my trade-in guitar in tow. Again, even a novice sales person would pick-up on a customer's serious intent to buy and offer some help! No dice. After about 25 minutes of me standing there, I left. No deal, no purchase, no business.
I've always liked SA over GC because the sales people used to be attentive w/out being pushy. Now it appears they just don't care.