We've had AZ Exterminating as our exterminators for many years. I will say we have not always been very pleased. There were years when we still had roaches in the house, mice in the garage... We were told by the exterminator that we needed to put food away, close drains, etc. Still had problems until a few years ago. There seemed to be a change in the company. We got a new exterminator assigned to us and we haven't seen roaches inside for a long time. Recently I heard noises in the ceiling (flat roof, no attic), so they sent out an inspector and we talked about options. Turns out it was birds and probably roof rats. We decided to seal the house completely, set rat bait and also do a termite treatment. The teams that came out to do the work were really knowledgeable and took the time to explain what they were doing. They sent out a supervisor at the end to make sure everything was done. I was impressed. So now, 2 weeks later, I don't hear noises in the ceiling anymore. But, ew, I have found 2 very large, very dead rats in the yard, and I think I smell that something has died in the ceiling. They did try to scare out anything up there, but... So I'm a happy customer. My suggestion to the company is this - your exterminators should be more observant and proactive to help me keep the critters at bay. If you notice my house is vulnerable, let me know. You deal with this everyday. Thank you!