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2016-06-20T00:00:00
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I got the interior shampoo package for my car: http://www.rambocarcleaning.com/products/interior-shampoo/pages/packages Pros: 1. Easy to book appointment online or via phone. 2. Cleaning job was well done. Cons: 1. Actual price paid doesn't reflect what is advertised on their website - $125 for interior shampoo but ended up paying $150+tax (after negotiating). After I arrived, they asked for $160 right off the bat after a quick inspection of the interior. They claim $125 is the starting price for smart cars... Website's disclaimer is that "additional fees apply for heavily soiled areas on all services" but I think that's subjective (I didn't think my car's interior was heavily soiled since it did not have any of the interior extras listed on their website which includes smoking, pet hair, salt removal, mud, vomit and spills like milk or gas). Regardless, I was prepared to pay extra because I know my car was dirty but didn't expect it to be that much. 2. Located in an underground parking garage so parking is additional ($7 all day on weekends; may be more on weekdays) unless you shop in the Sheppard Centre. At Winners, you could validate your parking ticket with purchases of at least $25. Also, signage for Rambo's is poor and garage is like a maze and not easy to navigate. 3. They charged 15% tax instead of 13% HST... am I missing something? 4. Customer service attitude could be much better, you are providing a service after all. Overall, I think I could've gotten the same level of service for a better price without any of the surprises or attitude I received at Rambo's.
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