Called for an appointment an hour and a half early. The minute I walked in, they were ready to take care of me. They offered me water and directed me to an available seat as I sat patiently waiting for an available technician. My nail tech, Katie was very professional. She was fast at filling my nails and making everything crisp. She made sure the style and details were perfect. I am super happy how my nails turned out. I'm in love with these nails matter of fact, lol. She did an amazing job! I would recommend Diamond Nails and Katie, their customer service is amazing.