The woman sales rep who helped us buy over $1,500 in glasses a few months ago was very nice and helpful. However, when one of the new glasses (an $800+ pair) lens recently popped out, customers should realize that after 30 days there is no return policy. You would think at a high-end store like this, that they would care about you a tad bit more than the "that's and easy fix.....here just let me put a screw in that" response.
So this is just a general rating and tip - would have expected a replacement pair, or store credit, or maybe even a free lunch card for having to bring in a pair of glasses for repair that I HAVE ONLY WORE THREE OR FOUR TIMES. I will steer clear from this place next time around.