It's true that you only know how good your insurance company and agent are when you need to report a claim. I had an awful car accident in Oct. 2014 and it took me until March 2015 to settle my claim. Chris Bolton chose not to involve himself for a quick solution even though I had a $1000 medical insurance rider on my account that I was entitled to (mind you, it was put on without my knowledge and I had been paying for it for some time). It was only when I talked to the attorneys at the hospitial that my claim was finally resolved 6 mos later!
Chris didn't seem to care that we had 2 homes and 4 cars with his agency and made little to no effort to help with my claim. Just out of the hospital with head trauma, I had to call 800 #'s, sit on hold for up to 15 mins at a time and explain my case over and over again with nobody on the other end of the line understanding what was going on. First Chris told me to bring all the bills to him and they'd be paid then when I went into collections at the hospital, I was told not to worry they'd be paid. But, when the bill was 90 days old and it still wasn't paid I was told to go ahead and pay it and I'd be reimbursed. What did they do? They sent additional money to the hospital after my entire bill had already been paid and the account was settled.
Unbelievably poor service, unbelievable apathy from the agent and a company that doesn't know what the heck it's doing! State Farm may have been good back in the day but this experience has cured me!
BTW - I saved 1/2 when moving my homes and cars to Safeco! Hopefully I won't have a claim to experience but if I do, I doubt it could possibly be worse than my experience with Chris Bolton & State Farm.