Called Rom to come out and repair my refrigerator. I already knew the thermostat was on its way out. Rom made an appointment for the next day. Unfortunately, they didn't show. Called Rom again, who apologized and rescheduled. A technician came out the next day and confirmed my thermostat was bad. Quoted me a price that was higher than expected, but ended up discounting the parts & labor due to the appointment mix up a day earlier. I agreed to have them do the repair for my own time and convenience. It's almost 2 months later and everything is working well. I would give 5 stars except for the fact of the missed appointment and the reschedule. I put more emphasis on refrigerators, since they are super important to families and everyday living versus other household appliances.