Went to see Bret Ernst (one of my fave Comedians). Tickets say seating begins at 9pm for the 9:30pm show. Well, a line had formed outside because they hadn't opened the doors. That is all well and good if it is summertime but it was 4 degrees. People stood out there upwards of 20 minutes, freezing. They didn't let people in because they claimed the room was not ready. Seating is first come, first served. Whoever designed this place should be shot. There is no lobby to hold people before a show. The Improv in Cleveland is superb. That location has a huge lobby and bar where you can mingle before the show and they have ushers seat you. The Pittsburgh Improv is a disaster layout-wise. Beverage service was fine. It got really, really warm in the room and even the comedian was sweating like a freak show. Of course Bret and Bill Crawford were as hilarious as ever but man, this Improv, as a comedy venue, sucks.