I've always stayed at the Hilton Menona Terrace until this week.... This is my new hotel in Madison. The Hilton was booked so I stayed at the DT. They give you warm cookies on arrival (I guess this is commonly known but it was a nice surprise). A hand written note from the manager was placed under my door an hour or so after my arrival. It thanked me for staying at the hotel and gave me free breakfast for the length of my stay. This is where things got really good... I got the flu from somewhere while on business and was confined to my room for two days. The staff was incredible. They moved me to a larger room so my family could come to town and help me. They moved all my stuff, gave me free movies, and brought sprite, ginger ale, and crackers. They wouldn't accept any tips and beleive me we tried. The staff is the friendliest and most accommodating I've ever seen and I stay in hotels 30-40 nights a year.
To the staff of the Doubletree in Madison - my sincerest thank you!