Updating! So, the dispute was resolved at this office, but I truly believe, even after all this time, that this situation should never have progressed this far! I'm not sure I believe the integrity of this office is as great as they claim, as I feel I had been strung along and made to believe false information while trying to handle my claim (which I should have never gotten!). I have never, ever, EVER had a problem with my insurance, and I do believe this office was not fully truthful with me. I have since taken my business elsewhere to avoid the headache that this all was. ((Now, I know Healthy Outlook will reply to this comment, making my information seem less -serious- than it actually was, and I totally understand that. Keeping up with the customers, I get it. I just will never come back to this office again.))