Totally disappointed. This was my 4th time eating here and quite possibly my last.
First, I ordered the speciality fried rice (The server described it as "the white fried rice and not the dark") It came with chopped pork, chicken and whole shrimp. The shrimp had their intestinal tracks still intact. The chicken was really dry which makes me think they used old leftover pre cooked chicken. And the rice was hard and some pieces were crunchy. When fried rice gets stuck in my teeth, it's not good fried rice.
I also ordered the rare beef Pho. When the server brought the plate of Jalapenos, bean sprouts, and thai basil, the jalapenos were dry and rotting, the basil came wilted and had a lot of brown spots. I asked her to change it out and she did.
Usually whenever I get Pho, it comes steaming hot. Since I only saw little puff of steam, I knew I was in trouble. I went to stir it and the noodles on the bottom were still clumped together, and a small ice cube was in the noodles! I pulled it out and kept stirring the Pho to loosen the noodles. Usually when I get the rare beef, the soup cooks it because its so hot. Not this time... After I tasted it, I called the server over and asked her if she could warm it up in the microwave because it was luke warm. After 15 mins, the little old lady in the back came out with the Pho and said that if I order rare beef it will stay rare. I told her that was fine, but I didnt want cold soup.
When I got the Pho back, I could tell she just boiled the hell out of it because it was full of floaters from the cooked blood from the rare beef. It just looked disgusting. I couldnt eat it, and asked for my check. Instead of making things better, the server just gave me the check and I paid 25.00 for NOTHING. (I did drink my Thai tea)
There was a total lack of service. There was only one other person during my entire visit. Nobody ever really checked on my table. And it was hard to get the servers attention when I needed something.
I am really surprised at the quality of the food, because their sister restaurant Da Lat is outstanding. I thnk the manager or chef at Da Lat needs to pay Jasmine a visit....