My installer, Luke, was on time and very efficient in re-keying the locks and installing a new alarm system. He went above and beyond by fixing one of the deadbolt anchor holes and was very quick about it.
He discussed where the alarm keypad could go and asked, ultimately, where I would like it placed. When finished, Luke took the time to explain the alarm thoroughly. He also called back in the evening to follow up on a question I had earlier in the day.