I had been taking my garments to be dry cleaned to their location on South Blvd for about 3 months, giving this location much of my dry cleaning business. I never had any issues with the quality of the actual dry cleaning. Sometimes the promised returned date on the receipt was not honored. I took two pairs of pants here to get alterations, just a simple pants hemming...it has taken them three tries to get it right. The first time the hem fell out while I was out work, completely embarrassing, so I took back to have redone. Another pair the hem was so loose! They also fell out. The manager refused to give a refund for my troubles! Not even a free cleaning, claiming "he was the cheapest in Charlotte" Another issue I have with this business is they raised prices about halfway through the summer and the staff did not notify the customers, I had to go back into the store with my old receipts and ask why it was so much more expensive....she couldn't answer my question. I have since taken my business elsewhere.