I went there for a scheduled 80-minute hot stone massage and a 50-minute facial. I received a 70-minute deep tissue massage and a 40-minute facial. On top of everything, I was charged an additional $15 for the "upgrade" to the deep tissue massage when I checked-out. That was especially weird, because I even told the massage therapist before he started that I was excited to get a hot stone massage because I hadn't gotten one in a while. (And what place charges more for a deep tissue massage instead of a hot stone massage?!) Regardless, they shorted me time on both services, because services are scheduled for 90 and 60 minutes, and then cut to the 80 and 50 actual times of services. But at Ritual, they don't even do those times. This place is bad. Save your money.