Started off great. Lady who answered the phone was very helpful and got me an appointment on the same day. Technician was very friendly but lacked since of urgency. Felt like he was "milking the clock," buy playing with my dogs and making a lot of small talk. When he presented the bill I noticed that he charged for 1 1/2 hrs, however he was only here for 52 minutes. Just feel taken advantage of. Maybe you will have better luck but I won't use them again.