Ignore these 1 star reviews. Lets keep in mind that a quote is just an estimate and once old flooring is removed if any damaged needs to be repaired Thomas would show you in person. He did a great job meeting our budget range. Thomas went above and beyond to find the closest matching tile to my existing tile. This did delay the installation but I'm glad I saw and compared the final product before installation. Thomas made many trips back and forth to the tile stores to make sure I had want I wanted. The finished job was beautiful.