I saw this salon last weekend as I was shopping at REI and Total Wine. I saw a sign on the door that said something to the effect of "We love walk ins!" I thought that was great. I needed a haircut very badly, but didn't have time that day to walk in and get one. So this week I decided to give them a call to schedule an appointment instead of just walking in. I thought that would be more courteous and also save me the time of waiting who knows how long once I walk in. I called them Wednesday afternoon and asked if they had any appointment times on Thursday or Friday morning. The receptionist took down my name and number and I never heard anything back. I'm very disappointed and frustrated. I guess they don't want/need my business. I would give 0 stars if that was an option.