Sad to say I'll have to bump this shop down by a star. I had an issue with some work they did (my brakes squeaked horribly after they worked on them), so I brought my car back and they were perfectly willing to fix them up.
For a week or so, the brakes were utterly silent - and then they went right back to squealing just like before. I wasn't willing to go back a third time. I just won't use them for anything but gas from now on - especially since they are just a little too gruff to be called polite, and there's no waiting area of any kind.