Scott is the owner and the only one who cleans the carpets. This is why he has the same customers for YEARS! He is so trustworthy that lots of his customers, including us, leave him the key to take care of the carpets when they're gone. He has been our only carpet man since the mid- 90's and took care of our restaurant carpet for its 15 years. One interesting thing that many don't know about him is that he can do "carpet art" with the carpet cleaning wand, which is especially loved in the kids' rooms. I have referred lots of people to him and everyone has been thoroughly satisfied. Mister Carpet really is as good as it gets!