I have been taking my pups, Rocco and Casper to the 90th St and Shea Banfield for almost 7 years. We have always had great service; treated with courtesy and kindness. There have been a few times we have waited a while but nothing too terrible. My boys recently had their teeth professionally cleaned for the first time. It was a little scary dropping them off but the staff reassured me they'd be fine and everything went great! Next time it won't be so nerve racking for me,lol! I have always used the healthcare plans they offer and it has saved us thousands with all the shots, check-ups that our Furbabies have needed. Thanks Banfield for doing a great job!!