My experience with Capital is bittersweet. Simply put:
Cons = needed appointment; unsuspecting fees on top of a Groupon
Pro = good job
*Tip* If going with a Groupon (for any business), search Yelp reviews for "Groupon." Try starting with this one.
I had just bought a new car and the dealer nearby recommended this place. I also saw a Groupon ($70 for five windows), so with this and the recommendation, I jumped on the deal (should've done my research).
So I call in advance and they tell me today, Saturday, is too busy and they're closed on Sundays. Also, I can't come in on weekdays because of the distance and they'll closed by the time I'm off work. So I schedule an appointment for TWO WEEKS AWAY.
Still on the phone, this is how it goes: (it's all relevant btw)
Cap: "What kind of car is it?"
Me: "2017 Civic Hatchback"
Cap: "Okay, your appointment's set for two weeks from today. Keep in mind it starts at $130"
Me: "Oh wait, I have the Groupon"
Cap: "What's the voucher number?"
Me: "########"
Cap: "Great, just to let you know, your car has an inconvenience fee of $60 because your car has a difficult rear window"
I'm thinking, what the f***?! For why did I buy a Groupon then? There were no additional fees in the fine print. Also, why didn't he tell me about the extra fee at the time I told him what my car was? I figured out why: he asked for the Groupon voucher number. Once I view the voucher, Groupon cannot cancel or refund the deal... so I was stuck with the deal and the extra fee. I'll be paying $130 (at least) with the Groupon deal or without it.
Fast forward two weeks later and $60 less (also spent additional $70 on an upgraded tint which is backed by a warranty), the tint looks good.
It'd look GREAT if I wasn't ninja kicked in the crotch with the extra fee.