I love that there are still smaller hardware stores like Ace. I mean, Home Depot and Lowe's are great stores, but you can get lost. Also, customer service means a lot to me. My whole purpose of coming here was to find a specific light bulb for our kitchen table. I walk in and was immediately asked if I needed help finding something. I was lead to the right aisle, found the bulb, picked up some plastic wall hangers, paid at the counter, was given a thanks for coming and out the door I went.
That is all I look for in places like this. The atmosphere doesn't seem sterile and cold. I actually felt welcomed coming in, unlike some of the other places I have been to.