Everything started out fine with this service until after the POD was dropped off at our home, was loaded, and I called the company to schedule the pickup. The lady on the phone was friendly but it sounded like she was working from home, which is fine, but there were a lot of people talking and laughing loudly in the background...totally unprofessional; I could barely hear her at times. She told me that the pickup and delivery were all scheduled but when she told me the price of the overall service it was DOUBLE what my original quote was. I was shocked and asked her why it was double what we were quoted. Long story short, after over an hour on the phone with this women, she was still unable to explain their pricing. She submitted an Incident Report to corporate but that was all she was able to do. No customer should ever have to make an hour+ long phone call to work out their billing... PODS has a serious problem with explaining their services and associated fees, which are different depending on your local facility, by the way. Because of the lack of transparency, description of services and fees, and mediocre customer service, I cannot recommend this company and already, I will never use them again. I wish I would have just got a U-Haul or something. Steer clear of PODS!!