I've recently moved into the neighborhood and decided to try IHOP today. A big mistake. After I was seated I just waited and waited for someone to take my order. And it's not that they were busy. The place was practically empty. I saw waiters just walking past me avoiding eye contact. They didn't even bother to tell me that someone would be with me shortly or something like that. Customer service anyone?
Finally a waitress came along and I told her that I've been waiting for a long time. She was apologetic and nice, and came to check upon me 4-5 times during the meal. But by that time they had totally ruin my Saturday with their pathetic service and "I don't care" attitude. None of the people working there looked like they wanted to be there at all.
I'm not going back which is a shame as the place is right next to my apartment.