I was hoping to have the hand reflexology & she used her feet to work on my lumbar area & I prefer the old chair reflexology where I use to go on Dysart & Indian School Road - This is nothing like that. I am disappointed as I do know what to expect. She should had explained to me before undressing that her technique was using her FEET on my Lumbar & Back of my Legs & Arms - I prefer the technician to use their hands not there whole body weight on my 96 pound body. I work out everyday & need a good technician & I will keep looking or continue to go to Arrowhead Mall & have them work on me. So today I tried to go to their web site to learn more & their URL is not working or up.