First, we walked into this Roomstore location to select furniture to REPLACE the furniture we had JUST purchased from the Roomstore due to very poor quality. Upon walking in, we encountered all the Roomstore workers standing in a circle, all staring at us as we walked in. The first associate Marcella quickly told us we would have to go back to the original store where we purchased the original furniture set. We called Rooomstore Customer Service and found that this was not true. Went back into the store and told Marcella that she was indeed incorrect. While she was helpful, her attitude was placatory and condescending, and she had a terrible time using a simple calculator to figure out what was had to PAY IN to get new furniture. During this whole process, we could hear staff talking about us and our situation. This store chain is a scam, and they admit that their furniture is only expected to last a maximum of seven years (it is on the purchase agreement). Some furniture cushions cannot even be flipped, since there is no fabric on the bottom. Don't waste your time or your money...we will never return to any of their stores. It was apparent that commission was driving factor, not customer service.