Yikes. Never again.
Since I have been a 30+ year member, I have had many, many great experiences at Thousand Trails parks and have always felt safe and welcomed by the staff and other members. We wanted the safe surroundings and convenience of having a kitchen so I chose to stay at the TT Las Vegas resort with my mother and cousin for a girls' weekend.
I have no complaint about the staff at Thousand Trails. They were very polite and helpful getting us set up in our rental cabin.
About the cabin. The beds were saggy and the fold out couch was so mushy we needed help to get out after sitting down. The full kitchen was stocked with the necessary dishes and the bathrooms were sort of clean, but again, dated and needed updating. The curtains in all the rooms were filthy. We tried at first to laugh it off and being good sports, we didn't run away like we should have. Not up to other Thousand Trails' standards at all.
After settling in, we started to notice screaming and fighting noises coming from outside. Since we arrived after dark, we had no idea an apartment complex full of the lowest form of humanity was so close to us. From 9:30 pm to 4:30 am we listened and watched in fear for our lives to fist fights -- we could actually see a fight and held our breath as a man was thrown against a balcony railing -- and drunks yelling and cursing literally all night long. Needless to say, my planned girls' outing to my private campground was not only a hair-raising experience, it was very embarrassing to me. We waited until sunrise and got out of there and rented a room at hotel on the strip - not easy at the last minute -- and tried to salvage the weekend. Luckily, I was with family and I think they still love me.
Since I am a long time member of Thousand Trails, I requested a refund or wanted at least an apology but heard nothing back from them except that my email was sent to a corporate office. Good job, Thousand Trails.