I've spent a lot of money here on orders I take to my clients. A couple weeks ago I had an order from this location delivered to one of my clients for a meeting and they were 1 hour and 45 minutes late delivering it. I don't think it was the driver's fault because when I called twice the driver still had not left yet because "they were overwhelmed with orders..." Then don't commit to delivering an order at a certain time if you cannot do it. I felt sorry for the driver. And when I go there for meetings or to get work done, there is this one manager (I'm assuming she's a manager because she wears plain clothes and runs around the store like she owns the place) with blonde hair who shouts her business like there's no tomorrow. It's quite obnoxious. The one day I was sitting in the booth eating my sandwich and she was flipping out that her daughter was in a minor car accident. I mean she was truly yelling into her phone. I get that it was an emergency situation, but either take your call in the back or leave your store. I see her now and then when I'm in there and she's beyond obnoxious. I gave this place 2 stars because some of the workers are very nice and do a good job making food and bagels. They also have good lattes.