I have lived in the Arrowhead neighborhood for 18 years, and will do everything I can to avoid it in the future. My first experience was a broken ankle - which was pretty routine. However, I was billed incorrectly and had a fight on my hands. "No - you cannot bill me for a room. I laid on a gurney in the hallway for 5 hours!" All caregivers had billed me separately, so I asked for a detailed invoice of charges. I finally had to write to the administration of the hospital.
They clearly have not improved as my 88 year old mother is there as I write this. She has been in ER for 3 days! Supposedly, they are attempting to transfer her - but when I call Banner, they say they DO have beds available. Further, our family members have had to ask - and go find - a blanket, socks, and they do not feed her in ER.
Because our family members are currently sick with flu/strep/pneumonia - we are "rotating" visits among whomever is healthiest to be there and meet her needs. It's extremely stressful not knowing if she's been fed, assisted with hygiene, etc. We have medical personnel in our family that have commented that while they understand the demands of the ER, the personnel is only doing the bare medical necessities and lack compassion.
It's like she's alone in a refugee camp.