This is probably the worst company i have ever dealt with. We rented a 8x20 storage unit to decluter and remove items from the house to get it ready to sell, the unit was delivered and picked up on time but when we had it delivered to the new home 1/4 of the boxes were destroyed by water damage, this unit had to have been under water with the amount of damage done. We left the boxes and items in the storage unit as the mold smell was unbearable, even the moving company did not want to touch them. i called and sent pictures immediately and have left several emails asking status of our claim, i have gotten one email that states a claim response can take up to 2 weeks to investigate the claim status, its been a month with no response. They claim there is only one person that does these claims, this unit was clearly under submerged under water for long periods of time. Read your contract they make you sign they will not cover any damage done by them even if they were at fault.