Below is the exact email that I sent to Megan regarding the service I received for my recent wedding. (Obviously with some you's and her's changed to names)
I am very unhappy. I was very confident that going through this company was going to be a great choice for my wedding day after having serious issues with my previous makeup vendor. Megan assured me that things would go very smoothly and that I would be happy and taken care of, and that as the first vendors of the day they would be setting the tone for my wedding day. Sadly, this was not the case.
For my makeup trial- my artist Celina showed up late, which would not have been a big deal as I try to be very flexible, but when she arrived she complained about her previous appointment and the lighting in my hotel room- which I agree was not the best, but not something I have control over either. I showed her photos of my inspiration for my makeup and she got started. She did not stop or ask me step by step how I liked what she was doing or if I would change things- she did my makeup, said I was done and told me to go look in a mirror. My foundation was blotchy and so uneven that I actually took it off before going out because I was embarrassed. My makeup didn't look anything like what I asked for. I have eyelash extensions as well and she got so much foundation on my lashes that I looked laughable, so when I told her, she put eye shadow over them and also got it all over my face which she said she "wouldn't do tomorrow" I should have known that the next day would not be different, but I thought that the trial at least showed me what I knew I didn't like and what to mention the next day.
On my wedding day the two teams she sent got started right on time, the one makeup artist (NOT the one who did my trial) was very friendly and did my mother and one of my bridesmaids makeup. She took her time and they looked wonderful. However, the girl who did the rest of my party's makeup (Celina) seemed like she was in a hurry as soon as she arrived and had an attitude with everyone she interacted with (even other members of the team) She did our makeup so poorly that nearly everyone felt the need to "fix" theirs, and when anyone mentioned that they didn't like something she actually argued with them rather than offering to correct it. Which, I felt was beyond unprofessional. She also huffed and pouted and argued with me when I asked about having my tattoo covered- which was supposed to be included in what I paid. She scolded me like a child and told me that I should have told her that the day before and now I was out of luck. Another thing I would like to point out is how all she kept telling us was that she didn't have enough time to do anything and rushed all of us but she had time to text and play on her phone, and later mentioned she was going to go walk her dog for an hour. When I hinted that I was unhappy she said that she did not have time to fix anything because she had other brides, and bookings back to back, and it "wouldn't be right to make those brides wait". I find it offensive that as a bride, my feelings and the money I paid did not seem to matter at all.
I also made it a big point, and emailing Megan several times, to say that we did not need to be ready until 11am. I did not want to have to sit around for hours trying not to mess up my makeup. Celina was in such a hurry to leave that she was packed and out the door by 8:30am. My mom tried to stop her and ask where she was going because she left without airbrushing our neck or chest area (which according to Megan she was supposed to do, and why we wore shirts with specific necklines- which Megan told us to do in her emails) and she just ignored her and walked out. My party's hair was also not done in the best manner. One of my bridesmaids who asked simply for curls had chunks of hair that were untouched and later had to re-curl her whole head. Anyone who did not get an up-do had their hair falling by the time the ceremony started.
The one hair stylist who stayed with me until 9am contacted Megan to let her know how upset I was (honestly I looked so bad that I was in tears) and to see if another artist had time to fix my face before the wedding ceremony- but instead of trying to make it right or help me on the biggest day of my life, she offered to refund my deposit and said to "go out to dinner" on her. This was my wedding day- not prom. I don't get a do-over or a second chance for this. Luckily, my MOH were kind enough to rise to the challenge and fixed as much of my makeup as she could before my ceremony. I have never been so unhappy with a service in my whole life. Considering everything that I went through on the most important day of my life, being treated like I didn't matter by Megan's staff, I would pass on this company. In the end I requested, and received my money back. To me that will never justify their behavior and how we were all treated or make it any better. Skip this one ladies.