I know this store's HORRIBLE in terms of clothing - Can you say shoddily made, thin materials, lack of consistency in sizing? But do you have to be equally horrible in your customer service practices?
That in mind, I only really come into this store when I need an accessory and don't feel like paying a lot for it.
Back in August after my partial thyroidectomy + mass removal - AND while waiting for the final pathology report to come back, I needed a light scarf that was plain black I could use to cover my bloody neck incision while the swelling dies down. There's nothing like some guy gawking and screaming, "AHH LOOK, A ZOMBIE!" at you when you're shopping at Frys to make you feel self-conscious.
So I ventured into this Forever 21, and couldn't find one. I approached a teenage looking CSR.
"Excuse me, do you know if you have any other - *gets cut off*"
"*eye rolling* I'M SORRY BUT I'M OFF THE CLOCK, I NEED TO PUNCH OUT LYK OMG YOU BITCH HOW DARE YOU *walks away*!"
Infuriated, I got in the 5-mile-line that was the back to school rush. I asked to speak to the manager. Wish I remembered her name, because she was just as useless as the CSR. Was either too busy farting around with a friend or another customer to truly listen to what I had to say. Granted, I was a little out of control. But still unacceptable.
1. "I'm really sorry, I'll have _______ help you out!"
- Nope, that's OK.
2. "I don't think she's here today."
- I WAS TALKING ABOUT LITERALLY SECONDS AGO, M'AM!
I think Forever 21 as a whole, not just this store, missed this fundamental lesson:
Rule #1 of Customer Service: There is no cure for a poor experience.
Rule #2 of Customer Service: There is no cure for sucking.
Rule #3: You MUST provide a GREAT Customer Service Experience . . . or someone ELSE will!
Needless to say, I will NOT be back. Ever. Obviously, there are places with higher quality clothes, and their customer service is / can be superior.
Just. Don't. Go. Here.