I just purchased a car with crap speakers and went in to ask questions about upgrading the speakers and adding a subwoofer. It was about 5:45 and I was told the guy that works in that department went home. I was told I had to make an appointment which I'm ok with. So I decided test some speakers and try to narrow the selection down. I waited and asked a gentleman in computers if someone could help me and he instructed me to a kiosk to be able to check which speakers would fit. I got frustrated and started to leave and as I approached the door a employee stopped me to see if I had questions. Told him what I needed help with and he was able to show me how to pair to the radio and get the speakers to work. He encouraged me to test out the speakers and as I was starting to narrow my choices down (still with the employee who was able to assist me) loss prevention approached us and instructed us to turn the music down. Customers who were checking out complained about the loud music and claimed they couldn't hear in checkout which is in the front of the store. Car audio is in the rear corner..... I find it hard to understand the logic. Those customers where checking out and leaving. They were already making a purchase, why would you stop me from making one?? Am I not a customer as well? The other customers were already purchasing, they had what they were looking for, the revenue was already in Best Buy's hands. Yet I wasn't important enough to have the same luxury to decide which products I'd like to purchase and what time I'd like to come in for install. Did I mention was was thinking of getting the protection plan you offer? I've blown a few speakers before so I thought it would help. I just wanted to take the time to express my disappointment in regards to the way he matter was handled. Best Buy encourages "playing" with the equipment and testing it out. The customers who were on the way out the door were valued more than one making a purchase. Then I was thanked by LP for leaving and that's what was really insulting. Although no one was rude, not one person in this store looked at me as a valued customer. The employees you have in place are not concerned with helping the company profit. I will not be shopping at this location or any other location and will be sure to make sure I let my peers and family know not to bring their business there as well. There are plenty of places to shop and spend my paycheck where I will be treated as a valued customer.