Traveling through Champaign-Urbana and decided to have dinner at Biaggi's as we were familiar with the menu. We had been to Biaggi's in other cities and had always had pleasant experiences...until this one.
We had a 7:45 reservation and got there a bit before that. We were seated within a few minutes. We sat at our table for over 10 minutes and no service. Not even an acknowledgment. Finally flagged someone down and they said our server would be with us shortly. FINALLY, our server came by. We ordered our drinks...nothing fancy just 1 beer, a soda' and an Arnold Palmer. We also placed our order. 2 salads and a soup then our entrees. Drinks came and we drank them and we waited...waitress nowhere in site. Not sure how long it took her to come back, but it was long enough that we were all irritated. We asked about our salads, and soup. She said it would be out shortly. It wasn't! By now it's like 9:15. We were not happy. Finally about 10 min later our salads, etc came out. Still no entrees. We asked to speak with a manager. He came by, we explained the situation. Thank god, my husband did the talking cuz he's much more dignified than I am. LOL
Manager apologized and said he had a BRAND new kitchen staff and they were still adapting, etc. WTF...really dude!!! Oh by the way, did I mention this was a Friday night! The manager also said he felt really bad and dinner was on him. Very nice gesture, but that didn't make up for the fact that we spent our entire evening sitting at Biaggi's. Our dinner finally came out at 9:45. By the time we left it was 10:15. The whole evening was a disaster. Bottom line...horrible experience and we will probably not go to Biaggi's again.