This review is specifically concerning the front desk staff. In particular, the staff who handles patient employer forms. I had been back to work for over a week after taking two weeks off as recommended by my doctor.
My companies HR department required me to have the doctor fill out a separate form specifically stating that I was fit to return to work (this was dumb considering the original form had an ending date, but oh well). When I tried to explain my situation to the staff member she tried to argue with me and didn't seem to want to hear me out but agreed to ask the doctor. At first, I couldn't figure out why she was so upset but figured she was having a bad day.
She came back around 20 minutes later, handed me the blank paper, and informed me that the doctor was furious that I would ask him to sign the form. Ok, this makes no sense. It occurred to me that she might have assumed I wanted more time off work, but she never gave me a chance to talk. She said angrily that she could not help me and suggested that I leave.
To her credit, she did call me a while later and said that she talked to the doctor and that he would sign as long as it was the original dates but by this time I was already home and still furious over her treatment of a patient. This was literally the rudest person I can recall ever having to deal with.