It took an hour and 45 minutes to take my gel nail polish off and to get new gel on only. Some of the ladies were working on 2 customers at once and I could tell the customers were irritable. The lady I had was constantly on her Facebook. I told her that I needed a little more time for my nails to dry under the light since it usually chips easily, but she made me put my nails under for 5 minutes at a time. I didn't know that was a choice. The machine looked old, so maybe that's why? Oh, the girl next to me had to wait for a machine for her gel polish to dry. What kind of nail place doesn't have enough machines like that?! The other employee working next to me, young, blonde highlights, was talking to her customer and they kept making smart remarks about other guests and employees. They were quiet about it, but I overheard it. It was just an overall unpleasant visit. I've gone several times and I always leave a 20% tip. I still did this time, but if they can't remember me leaving a good tip, and still provide bad customer service, I won't be going back anymore.