I have never been to an urgent care before and this was an entirely pleasant experience minus the reason I needed to be there. There was no wait, the receptionist was lovely and immediately got a nurse when I came in (I sliced my thumb really good). The Nurse was helpful, professional and kind. The Doctor was compassionate, timely, easy to understand and made my stitches as painless as possible. The entire staff made my visit pleasant. I'm not a Phoenix resident but if I ever do need an Urgent Care again, this place and these people are it!