I didn't realize this was a chain when I casually sauntered in. Immediately after my initial interaction with Randy, I'd just assumed this was a local small business and that he was a partner or the owner. Eeeeeverything about his presentation and accommodating presentation screamed this guy was invested. There are a million places where I could spend my money. In fact, I was on my way into another fast-casual when I made a detour into this place. Glad I did. The pizza was delicious and the customer service outstanding. It had to be! I've saved this note in my phone since this past June but was still committed enough to (eventually) follow through and give credit. I believe Randy is out if Nevada. He'll end up owning stores. He hit me with the up sells in a way I not only did I not mind, but appreciated. He even got me to enter my ph number to get their updates on my phone so that I'm in their funnel. I'm going to eat their again today. #pro