Horrible experience. First off there was a hair in my food. A black one and I have red hair so I know it wasn't mine. Then after they took my food to fix my daughter said "There's cream in my pancake" NOPE! It wasn't cooked. So they took it back. My food came back and it wasn't fixed correctly so I sent it back again. This time my crepe had half the amount of cream in it. Oh well. After about 10-15 mins they finally brought my daughter her pancake back. The manager came and said that her meal was on them because it took so long. I said fine but really I wanted to say the whole thing should be on them. After all HAIR in my food. The waitress came over(she's was VERY nice btw) and said that she talked to her manager and they were going to take care of the bill and she kept apologizing. My daughter ate about 1/2 her pancake and said she didn't want anymore. I looked at it and it was still raw. Uncooked pancake mix! This is totally unacceptable. I'm glad they took care of the bill or I would have been even more upset.We will never be back!