great rooms, great location, subpar service.
for my last stay i wanted adjoining rooms. when i tried to book online, it didnt have that option, so i called. the woman i spoke to said that the only way i could get adjoining rooms is if one of them was a suite. for about $30 i thought, why not?
when i arrive at TI i was told there are no longer any adjoining room suites. say what? ... instead of bumping me up or offering me anything else, the check in person just offered me two standard rooms. ... WHAT? ridiculous! after insisting that i really wanted adjoining rooms he left me waiting at the counter for about ten mins while he talked to his manager who released adjoining standard rooms.
okay, so at this point i am PEEVED
1. the lady on the phone was mistaken! she INSISTED that i needed to get a suite in order to get an adjoining room.... and yet when i get to the hotel check in guy offers me adjoining standard rooms. grr
2. check in guy. what is with your attitude?! never really explained what was going on, would just ditch me at the counter for ten mins at a time without any explanation, and just overall, choc full of bad attitude! i had to ask him what was going on before i got an explanation. didnt seem willing to help me out at all! just overall bad attitude. if i wasnt so damn tired with a crying baby in tow, i would have been more wiling to rip a new one and talk to his manager. how is it that someone with such poor attitude would be responsible for welcoming guests?! im surprised all the guests didnt just leave!
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room review:
- clean modern decor. i loved the cozy comforter. bathroom was clean and well stocked. tv had crappy channels, but i guess who really goes to vegas to watch tv? free wifi - part of the resort fee.
- resort fee was about $25/room
would i come again? if this was JUST based on rooms, id probably give TI 4/5 stars... but coupled with the crappy service i had to bump it down to 2/5. thats right, 2 entire stars. when its a hotel, its all about service!