This review is for the service department at Desert VW. We purchased our car at this dealer and returned two times with our diesel Passat to their service department. Both times they told me I needed service on numerous items. All of these items (besides one) were all RECOMMENDED services, not that my car actually needed the items, but per VW repair manual it was time... Oddily enough some of the items they were recommending that be replaced, for more than $1300, I had already replaced less than 10,000 miles previously. One of the items were wiper blades, I know this is a small item but this goes to show you how their department works. I replaced the wiper blades myself (yes I am handy) and not 500 miles later I was in Desert VW for one of our two services, in which they recommended new wiper blades at $100!!! Ridiculous! They also managed to charge me a diagnostic fee of $150 for recommended repair items, recommended services is not diagnosed services. What a joke. I will never have work done at VW again.
Sales department was much better, I would buy from the sales department again. Our sales man, Tom, was polite and paitent. We feel we got a good deal on the car, just not the service.