Everyone was so nice and they truly care for the animals. I came in with a sick hamster, who was truly suffering & they worked with me to decide the best option for him. Sadly, we had to put my hamster out of his misery but everyone was so supporting and kind. I wanted his body to bury at home and they gave me the box with his name written in cursive on the top. It was truly thoughtful and their thoughtfulness made it a whole lot easier on me.