First time and last time using Travelocity & booking with Quality Inn. We were travelling due to evacuation from Hurricane Matthew. We called the hotel on Wednesday (we were due to check in that day) by 10am to cancel. They informed me that I needed to call Travelocity to do the cancellation. Upon calling Travelocity, there was a 26 hour waiting time for a customer service rep. I immediately contacted Travelocity on FB and informed them that we needed to cancel our reservation. Communication was completed with both parties BEFORE 11am. Per the reservation: If you cancel or change your plans, please cancel your reservation in accordance with the hotel''s cancellation policies to avoid a no-show charge.
Cancellations or changes made after 3:00PM (Eastern Daylight Time (US & Canada)) on Oct 5, 2016 or no-shows are subject to a hotel fee equal to the first night's rate plus taxes and fees. I CALLED HOTEL AND CONTACTED TRAVELOCITY BEFORE 11AM AND NOW I HAVE CHARGES ON MY CREDIT CARD THAT NEITHER PARTY IS WILLING TO REFUND. NEVER AGAIN!!! DO NOT BOOK THIS HOTEL. LOBBY SMELLED LIKE PURE CIGARETTE AND PLACE LOOKED DISGUSTING!