I got a rate quote for a package online at $12.44. My parcel weighed about 2 1/2 lbs...i used my scale which I callibrated using a 2 1/2 lb free weight. However when I went to this location I was told the package weighed 5.1 lbs. And was quoted @ $16.50. This may seem like a small difference, however, if I am running a business I depend on proper quotes and service in order or I'm just losing $. This is not the 1st time I have had this experience with this office. Also, now that I am home online again, even if I put in a 5lb weight for a rate quote I get $13.50 which doesnt jive with the $13.76 I was charged...only because I was able to send it out to a business vs. residential address...