New Years Eve. The plan was to grab a 24 pack of wings 12 rolls and a large seasoned fry. Go back to my house watch the fireworks on the strip and end out 2017 and begin 2018 full and happy. Did that happen? Yeah but it had some slip ups getting there. I ordered the family pack for 28.49 (bone in) about a week prior to the time I needed it. Considering it was a holiday, pick up was easy and the wait wasn't long at all. She called out our order named off everything in the list, it all looked great we drove home and set up to eat. The first bite of the wings were absolutely atrocious. The chicken wings look like they were genetically altered (like the skin was tough to eat, the wings were gross looking sort of like someone just cut them off a bird and dipped them in Hawaiian sauce) . It was so hard to eat I only go through two out of twelve before I just had to give up. Called them back and told them the situation. After being on hold for 10 minutes the supervisor (who im sure was very busy) got on the phone told us to bring the bad wings back to get some new fresh ones. She said 20 minutes they should be ready.
20 minutes later I grabbed the bad wings to go exchange them for the new wings. I assumed when she said 20 minutes that the wings would be ready, not 20 minutes come up here wait another 10-15 minutes and then receive the food. On an awesome note not only did she replace the wings but she gave us extra fries at no charge. She was super nice and helpful and it wasn't a big issue replacing the wings. The bad part is that by the time I got finished with the whole process I lost my appetite completely. The wings were better by far but I was so disgusted by the appearance of them, the previous experience of eating tough wings, and the sauce being more gelatinous then saucy I just gave up hope on eating good food into the new year. Oh well. I won't go back. I'm turned off by the food, thankfully the service was up to par and that goes a very long way in my book.