I've never felt so disappointed in a tropical smoothie before! I was craving them so my husband and I came for lunch, but had we known better we would have spent our time at a sit down restaurant instead! We spent a good 10 or so minutes in line, then got our food almost 30 minutes later. Our smoothies taste watered down. Thankfully the food was good, but that's it. One girl had to keep asking for help from the only other associate in the store just to ring up food. We watched 4 people stand in line for so long that they left before ordering. They need to staff better at lunch time when one is in training! I even time stamped a photo of my receipt time to show how long we waited for our food. People stood in line while being told they'll be right with them as the line grew longer and orders were not being taken. If you go here, make sure you have at least 30 mins to an hour to spend!Absolutely ridiculous.