I first tried to come here earlier this week. I booked my appointment same day, but when I arrived the appointment was scheduled for an hour later than the agreed upon time. I was frustrated as I wouldn't have booked that time (it was too close to another appointment), and I had repeated the time back several times over the phone when making the appointment. The employee at the front desk didn't seem to want to acknowledge that the mistake was on their side (she said things like you must have misheard the time. And we wouldn't schedule at the time because this masseuse doesn't work then). When I told her I would need to cancel, she offered to reschedule and upgrade my massage from an hour to 90 minutes, which was kind of her.
When I arrived for my rescheduled appointment, I had an entirely different experience. The team at the front desk was friendly and engaging. They seemed excited for everyone who came in to get a massage. The masseuse, Yanzy, who worked on me was wonderful. She explained things, she asked what she should focus on and what to avoid, she checked in on pressure, and made sure I was always comfortable and relaxed! After, she provided a bottle of water, a list of stretches, and some advice to for some back pain I had been experiencing lately. I really enjoyed my 90 minutes with her and I left feeling very calm. Next time I want to add on the aromatherapy upgrade!