I went once awhile ago and don't really remember that experience. We went last night for our Fam-A-Versary since we moved to the EAst side recently. Our server was wonderful. However we normally go to the one on the West side for New Years Eve and it seemed like the portions were smaller here. The hostess never asked if we needed any of the specials like balloons etc. And the girl taking our family photo had no idea what she was doing. Maybe that is just the photographer in me. :-)