ABC needs to learn how to be where they say they'll be on time AND they need to keep their customer's information straight.
I never write yelp reviews, but I was so astounded at how terrible my experience was with ABC. I called 2 hours before I needed a cab (at 8:30 to the airport), the lady answering the phone was very friendly and took my address and assured me a cab would be there.
8:30 came and went, it's now 8:50 and I call saying I'm nervous I'll miss my flight - the same customer service woman says my cab is now 3 minutes away, maximum. I thank her and wait outside.
9:05 now. No cab. I call and say I'm going to miss my flight if the cab isn't here now. Customer service woman proceeds to blame me - she asks my phone number, I give it to her and then she says no I gave her the wrong phone number (they never asked for my number earlier) and recites the one I "gave" her (completely different from my phone number) so the cab went to the wrong place. I tell her no, I've never heard of that phone number (and even so, what does my cell number have to do with where the cab goes???). So I give her my new number and say I need a cab immediately (I'm slightly upset now since my cab is so late), she hears the frustration in my voice and says angrily that she will notify quality control and then HANGS UP ON ME.
I have a friend come pick me up and take me to the airport, going out of her way and barely make my flight. On my way to the airport I receive a call from the customer service woman and she yells at me that my cab is sitting in the driveway and called me twice. No. The cabbie did not call me, he called me the made up number that you somehow mixed up with my appointment. Thanks for nothing ABC. No apologies were ever made for a 40 minute late cab TO THE AIRPORT. A PLACE WHERE ARRIVAL TIME MATTERS.